Privacy Policy

At ev999, we take your privacy seriously. This Privacy Policy explains in clear, plain English how we collect your personal information, how we use it, and the rights you have regarding your data when you use our online casino and sports betting services in Bangladesh. By accessing or using ev999, you acknowledge that you have read and understood this policy.

This policy applies to all users of the ev999 website and any related mobile experience, regardless of whether you are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh. We are committed to maintaining the trust you place in us and handling your data responsibly at every step.

1. Information We Collect

When you register an account, place bets, make deposits or withdrawals, or otherwise interact with ev999, we collect certain categories of personal data. This includes, but is not limited to, the following:

• Identity information: full name, date of birth, national ID or passport number (for verification purposes).
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: bKash account numbers, Nagad details, Rocket wallet IDs, Upay references, and bank account details used for deposits and withdrawals in BDT.
• Technical information: IP address, device type, browser type, operating system, and session timestamps in Bangladesh Standard Time (BST, UTC+6).
• Behavioural information: game history, betting patterns, transaction records, bonus usage, and customer support interactions.

We collect this information directly from you when you provide it, automatically through your use of our platform, and occasionally from identity verification partners in order to comply with responsible gaming and anti-fraud requirements.

2. How We Use Your Information

ev999 uses the personal information we collect strictly for the purposes described below. We do not process your data in any manner that is incompatible with these stated purposes:

• Account management: to create, maintain, and secure your ev999 player account.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods in BDT.
• Customer support: to respond to your inquiries, resolve disputes, and assist with technical issues on the platform.
• Regulatory compliance: to meet responsible gaming obligations, conduct age verification (21+), and fulfil anti-money-laundering (AML) and Know Your Customer (KYC) requirements.
• Personalisation: to tailor game recommendations, promotional offers, and bonus eligibility to your preferences and betting history.
• Platform security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, cheating, or unauthorised account access.

3. Sharing of Your Information

ev999 does not sell, rent, or trade your personal information. We may share your data only in the following limited and controlled circumstances:

• Service providers: trusted third-party companies that perform functions on our behalf, such as payment processors (bKash, Nagad), identity verification providers, and cloud hosting partners, all of whom are bound by strict confidentiality agreements.
• Legal and regulatory obligations: when required by applicable law, court order, or regulatory authority to disclose information for lawful purposes such as fraud investigation or compliance audits.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

In all cases, we take reasonable steps to ensure that any third party receiving your data treats it with the same level of care and confidentiality that we apply ourselves.

4. Cookies and Tracking Technologies

ev999 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in during your session, and understand how you interact with different areas of our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Most browsers allow you to manage or disable cookies through their settings menu. Please note that disabling certain cookies may affect the functionality of parts of the ev999 platform, such as keeping you signed in or remembering your language preferences. We do not use tracking technologies to serve targeted advertisements on external websites.

5. Data Security

Protecting your personal information is a top priority at ev999. We implement a comprehensive set of technical and organisational security measures, including SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that restrict internal access to your data on a strict need-to-know basis, and regular security audits of our platform and infrastructure.

While we maintain robust safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users in accordance with applicable legal requirements and take immediate steps to contain the breach and protect the affected data.

6. Data Retention

ev999 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable regulations. Account information is typically retained for the duration of your active account relationship with us and for a reasonable period thereafter to handle any disputes, comply with legal obligations, or improve our services. When your data is no longer needed, we securely delete or anonymise it in accordance with our data disposal procedures. If you close your account, please allow up to 30 days for full removal of active account data from our primary systems; archived records may be retained for a longer period strictly as required by law.

7. Your Rights and Choices

As an ev999 player, you have meaningful rights over your personal data. We respect these rights and will respond to any valid request within a reasonable timeframe. These rights include:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete information in your account.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data.
• Right to restrict processing: in certain circumstances, you may ask us to pause the processing of your data while a dispute or review is underway.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the email address listed in the Contact section below. We may need to verify your identity before processing your request in order to protect you and other users from unauthorised data access.

8. Third-Party Services and Links

The ev999 platform integrates game content and software from established providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers supply the games you play, they operate under their own privacy practices and security standards within the constraints of our platform agreement. We have carefully vetted all technology partners and require them to uphold appropriate data protection standards.

ev999 is not responsible for the privacy practices of external websites that may be referenced in support communications or general context. We recommend that users review the privacy policies of any third-party services they choose to use independently of ev999.

9. Age Verification and Under-21 Policy

ev999 is strictly an adult gaming platform. You must be 21 years of age or older to register an account or participate in any gambling activity on our platform. We collect date of birth and national identification details as part of our registration process for the explicit purpose of verifying that all users meet this age requirement.

If we discover that an account has been created by a person under the age of 21, we will immediately suspend the account, refund any deposits where possible, and delete the associated personal data in accordance with applicable law. We urge parents and guardians in Bangladesh to use device-level parental controls to prevent underage access to online gambling platforms.

10. Changes to This Privacy Policy

ev999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where reasonably practicable, notify registered users via the email address associated with their account.

Your continued use of ev999 after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ev999 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries within 3 business days.

Email: [email protected]