Terms & Conditions

1. Introduction

Welcome to ev999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the ev999 website, mobile experience, and all related services. By creating an account, making a deposit, placing a bet, or simply browsing our platform, you acknowledge that you have read, understood, and accepted these terms in full. If you do not agree with any part of these terms, please refrain from using our services.

ev999 reserves the right to update these Terms & Conditions at any time. Material changes will be communicated to registered users via email or platform notification. Continued use of the platform after any amendment constitutes your acceptance of the revised terms. We encourage you to review this page regularly to stay informed.

2. Eligibility Requirements

Access to ev999 is strictly limited to individuals who meet all of the following criteria. ev999 takes eligibility verification seriously and reserves the right to request documentation at any time.

• You must be at least 21 years of age. Players under 21 are strictly prohibited from registering or using any ev999 service.
• You must be a resident of a jurisdiction where online gambling is not prohibited by applicable local laws. It is your responsibility to verify the legality of online gambling in your location.
• You must register using accurate, truthful personal information. Providing false details, including name, date of birth, or contact information, will result in immediate account suspension.
• You must not be an employee, contractor, or immediate family member of an employee of ev999 or any of its affiliated entities or software providers.

3. Account Registration & Security

Each player is permitted to hold only one (1) active account on ev999. Opening duplicate accounts — whether under the same name, email address, device, IP address, or payment method — is a violation of these Terms & Conditions and may lead to forfeiture of all funds and permanent ban from the platform.

Account Verification (KYC)

ev999 implements a Know Your Customer (KYC) process in compliance with responsible gaming and anti-money-laundering best practices. You may be required to submit one or more of the following verification documents before processing withdrawals or large transactions:

• Government-issued national ID card (NID), passport, or driver's licence showing your full name and date of birth.
• A recent utility bill, bank statement, or official government correspondence confirming your current residential address.
• Proof of payment method ownership, such as a screenshot or statement from your bKash, Nagad, or Rocket account confirming it is registered in your name.

4. Deposits & Withdrawals

ev999 supports a range of convenient payment methods tailored specifically for players in Bangladesh. All monetary transactions on the platform are denominated in Bangladeshi Taka (BDT). Minimum and maximum transaction limits apply and are subject to change; current limits are displayed at the point of transaction.

Accepted Deposit Methods

ev999 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, Visa, and Mastercard. Deposits are generally credited to your account within minutes of successful transaction confirmation. ev999 does not charge fees on standard deposits; however, your payment provider may apply their own service charges.

Withdrawal Policy

Withdrawal requests are processed within 1–3 business days, subject to successful KYC verification and applicable wagering requirement fulfillment. The following conditions apply to all withdrawal requests:

• Withdrawals must be processed to the same payment method used for the original deposit. ev999 does not allow withdrawals to third-party accounts.
• Any active bonus funds must satisfy their applicable wagering requirement (rollover) before a withdrawal can be initiated. Failure to meet rollover conditions will result in forfeiture of the bonus amount.
• ev999 reserves the right to carry out enhanced due diligence checks on withdrawal requests exceeding ৳20,000. Requests flagged for review may take additional processing time.

5. Bonuses & Promotional Offers

ev999 may offer welcome bonuses, free spins, reload bonuses, cashback promotions, and other seasonal offers to eligible players. All promotional offers are governed by specific terms communicated at the time of the offer. The following general conditions apply to all bonuses:

• Bonuses are available to registered players aged 21 and above only. Bonus offers cannot be claimed by minors or ineligible users.
• Each eligible welcome bonus may be claimed only once per new player account. Attempts to claim the same promotion multiple times through duplicate accounts will result in disqualification.
• Wagering requirements (rollover) must be completed within the stipulated timeframe. Bonuses that expire before rollover completion will be removed from the account balance automatically.
• ev999 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. In cases of suspected abuse, bonus funds and any associated winnings may be forfeited.

6. Prohibited Activities

The following activities are strictly prohibited on the ev999 platform. Any user found engaging in prohibited conduct will face immediate account suspension, forfeiture of account balances, and may be reported to relevant authorities.

• Fraud, money laundering, match-fixing, or any other form of financial misconduct directed at or through ev999 or its payment partners.
• Use of software bots, automated betting systems, or any tool that provides an unfair advantage in games or sports markets.
• Chargebacks or disputed transactions initiated without first contacting ev999 support to resolve the matter. Unjustified chargebacks will result in permanent account termination.
• Opening multiple accounts for the purpose of claiming duplicate bonuses, circumventing betting limits, or evading a previously issued restriction or ban.

7. Intellectual Property

All content on the ev999 platform — including but not limited to the website design, logo, text, graphics, images, audio clips, and software — is the exclusive intellectual property of ev999 or its licensed content providers. This content is protected by applicable copyright and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the ev999 platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, or publicly display any part of the platform without ev999's prior written consent.

8. Limitation of Liability

ev999 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, ev999 disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. ev999 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall ev999, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, data, goodwill, or other intangible losses, even if ev999 has been advised of the possibility of such damages.

9. Privacy & Data Protection

ev999 is committed to protecting your personal information. The collection, storage, and use of your data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By agreeing to these terms, you also acknowledge and accept our Privacy Policy. ev999 uses SSL encryption and industry-standard security protocols to safeguard all user data transmitted through the platform.

10. Amendments to Terms

ev999 may revise these Terms & Conditions periodically to reflect changes in applicable law, platform features, payment methods, or business practices. When material changes are made, ev999 will provide reasonable notice to active registered users. Your continued access to and use of the ev999 platform following the publication of any revised Terms & Conditions constitutes your binding acceptance of those changes. It is your responsibility to check this page periodically for updates.

11. Governing Law & Dispute Resolution

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with applicable laws. In the event of a dispute between you and ev999, both parties agree to first attempt resolution through good-faith negotiation. If a mutually acceptable resolution cannot be reached, the matter may be referred to binding arbitration. ev999 operates as a safe and reliable platform and is committed to fair and transparent dispute resolution for all Bangladesh players.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our team is available 24/7 to assist you. Our support staff can help with account queries, transaction disputes, KYC documentation, or any other matter related to your ev999 experience.

Email us at: [email protected]